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Technology upgrades are here!

Here are some of the changes:

  • Streamlined systems that allow full membership and account views
  • Single eBanking login to access all your accounts and online services
  • Separate login IDs for each individual member
  • Improved user experience with an elegant design that works across all devices – desktop, tablet and mobile
  • Clear and concise receipts that can be received via email
  • Advanced features and flexible platform that will provide innovative banking services for your convenience

Important Information

First Time Login to eBanking as an Existing Online Banking Member

To login into CapEd eBanking (formerly NetBranch) and you are an existing user, visit CapEd.com and follow the steps below.

Step 1 – Type in your Username. Your username is your account number or other that you may have assigned previously. For members who previously had multiple logins, log in with the ID tied to the lower member number.

Step 2 – Type in your Temporary Password, which is the first four (4) letters of your last name and the last four (4) numbers of your Social Security number. For example if your last name was Testcase and your last four (4) of your Social Security number was 9999, then your temporary password is “test9999” (all lowercase). Note: If your last name is less than four letters, just enter your name. Your New Password will need to contain at least 8 characters, 1 uppercase and 1 lowercase letters, a number, and a special character.

Step 3 – Answer the Security Questions. These will be used to verify your identity and when sensitive banking transactions are made such as a transfer to an external financial institution. These are for your protection.

Step 4 – Select your Confidence Image and Image Secret. Select an image that will help you quickly confirm that you are logged into your account. If you don’t see an image you like, you can upload your own.

Step 5 – Confirm your Contact Information. Provide your current email address and phone number. Also select your local time zone. When you select “Continue” you will see that you are logged in by name in the upper right hand corner.

Step 6 – Accept the Disclosures, and Terms and Conditions.



With CapEd’s Technology Upgrade, there will also be upgrades to MoneyTracker® to allow you to develop, maintain and track your budget seamlessly when using online and mobile banking.

Unfortunately the upgrade will not pull your existing budget and savings goals information over during the upgrade weekend. We know this will be an inconvenience. To prepare for this change please follow the steps below:

  1. Login into online banking at CapEd.com
  2. Click on MoneyTracker® and from the Dashboard review and note the following information
    1. Your Budget, Budget Categories and Associated Accounts
    2. Savings Goals
    3. Any Alerts you have set up

This noted information will need to be re-entered into MoneyTracker® on or after March 13 when you login to eBanking. Additionally, you may want to download your transaction history from the Dashboard by clicking on “Export Transactions”. While transaction history will be available in the upgraded system on March 13, a downloaded field may help you review your budget, update goals and continue on your path to achieve your financial objectives.



With CapEd’s Technology Upgrade, there will also be upgrades to CapEd’s Mobile Banking App

In order to use the CapEd Mobile Banking App on or after March 13, you will need to uninstall the previous mobile app, and install the new one. A link to the new app is provided below, and you will be able to find it in the iTunes and Android app stores beginning March 13.

Available on the App Store Android App on Google Play



On March 13, 2017 the CapEd Phone Banking system – CapEd Line – is being upgraded.

Previously enrolled members with only one account will continue to use their same login information. For members who have enrolled more than one account previously, the lowest member number will be the exclusive login ID.



On or after March 13, you will need to deactivate your CapEd Credit Union account, and then reactivate your account.

If you run into any problems updating your account information using Quicken or Quickbooks

Duplicate transactions after completing reactivation

Recommendations:

Quicken

Note: There is a preference that is available in Quicken for Windows, “Automatically add downloaded transactions to register”. If this preference is enabled, you’ll have to delete the transactions in the register.

  • If the transactions have not been accepted to the register, they can be deleted one be one prior to accepting.
  • If the transactions have already been accepted to the register, they can be deleted one by one, or multiple transactions can be deleted at one time. If there are too many transactions to delete, or the steps to delete multiple transactions is difficult for the customer; restore a backup file. (Important: If the backup was not made right before following the conversion instructions, do not restore one and manually delete the transactions.)
Instructions:
  1. How To Edit and Delete Downloaded Investment Transactions
  2. Click Here for Detailed Instructions
  3. How do I void or delete a transaction in my account register?
  4. Click Here for Detailed Instructions
  5. I have duplicate transactions in my account register
  6. Click Here for Detailed Instructions

QuickBooks

  • If the transactions have not been accepted to the register, they can be deleted one by one prior to accepting
  • If the transactions have already been accepted to the register, restore a backup file and repeat the reactivation steps
Instructions:
  1. Remove/delete downloaded transactions that do not match the register in the Online Banking Center
  2. Click Here for Detailed Instructions

Duplicate accounts after completing reactivation

Quicken

  • First, confirm all accounts have been deactivated including hidden (Quicken)
  • If they are, delete the duplicate account from the account list, and then repeat the reactivation steps
Instructions:
  1. Prompted to Create New Account Instead of Using Existing Account for Online Services
    Note: if you have not added the account, follow this article
    Click Here for Detailed Instructions
  2. How To Hide an Account
    Note: Follow steps to unhide
    Click Here for Detailed Instructions

  3. Follow the deactivation steps to deactivate the mistakenly added account and any active account held with this financial institution (Instructions provided by your Financial Institution)
  4. How To Delete an Account
    Note: If you have added the account, follow this article
    Click Here for Detailed Instructions
  5. Follow through the reactivation steps provided by the financial institution

QuickBooks:

  • First, confirm all accounts have been deactivated including inactive (QuickBooks) accounts
  • If they are remove/delete downloaded transactions that do not match the register in the Online Banking Center from the incorrect account
  • Repeat the reactivation steps
  • Instructions:
    1. Show hidden (inactive) entries in a list
      Click Here for Detailed Instructions
    2. Remove/delete downloaded transactions that do not match the register in the Online Banking Center
    3. Note:
      • This should be done for the account that was mistakenly added
      • This step must be followed to attempt to delete the account or ensure that these transactions are not included in any reporting
      • Click Here for Detailed Instructions
      • Follow the deactivation steps to deactivate the mistakenly added account and any active account held with this financial institution
      • Hide an account (or subaccount)
        Note: this should be done for the account that was mistakenly added.
        Click Here for Detailed Instructions
      • Follow through the reactivation steps

    Activated the incorrect account during reactivation process

    Quicken

    • Open the account register for the account that was linked incorrectly.
      • If the transactions have not been accepted to the register, they can be deleted one by one prior to accepting. After deleting the downloaded transactions, deactivate the account then repeat the reactivation steps.
      • If the transactions have already been accepted to the register, restore a backup file. Ensure the customer selects the correct account to link to, when reactivating the account within the restored backup.
    Instructions:
    1. Transactions Go Into the Wrong Account after Downloading Them
      Click Here for Detailed Instructions

    QuickBooks

    • Open the account register for the account that was linked incorrectly.
      • If the transactions have not been accepted to the register, they can be deleted one by one prior to accepting. After deleting the downloaded transactions, deactivate the account then repeat the reactivation steps.
      • If the transactions have already been accepted to the register, restore a backup file. Ensure the customer selects the correct account to link to, when reactivating the account within the restored backup.
    Instructions:
    1. Remove/delete downloaded transactions that do not match the register in the Online Banking Center
      Click Here for Detailed Instructions
    2. Follow through the deactivation/reactivate instructions provided by your financial institution.


As of Monday, March 13

Joint Members Using eBanking and Mobile Banking To view your account relationships, joint account holders will need to set up a separate Login ID for themselves. Joint account holders may set up a separate Login ID by clicking the New User link on www.CapEd.com and following the prompts.
eBanking For your security, when you login on or after March 13 for the first time, you’ll be prompted to reset your password, setup security questions and other profile information.
Bill Pay Access to existing Bill Pay will be available to the Primary Account holder’s eBanking login.
CapEd Mobile Banking App You’ll need to remove your CapEd Mobile App and then download the new version of the CapEd Mobile Banking App from the Apple Store or Google Play. Once downloaded you’ll follow the prompts upon using the App for the first time.
CapEd Contact Center To answer questions and help members, the Contact Center will be available 24 hours daily starting March 13. To reach the Contact Center please call 800-223-7283 or 208-884-0150. You can also live chat at CapEd.com M-F 8:30am-5:30pm and Saturdays 10am-3pm.
Telephone Banking Previously enrolled members with only one account will continue to use their same login information. For members who have enrolled more than one account previously, the lowest member number will be the exclusive login ID.
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