Any CapEd Teller, Member Service Rep, or Contact Center Rep may assist you with questions about any deposit to your account.
The transaction code will be SDAC and will have a comment indicating it is a mobile deposit.
The email address associated with your CapEd eBranch account.
Yes, an email will be sent notifying you that your deposit was rejected and will include the reason for rejection.
Yes, the limits are as follows:
- $2,500 item limit
- $5,000 daily deposit limit
- 25 item count daily limit
When presented with a question that you did not select upon your initial setup, you have most likely entered the incorrect user ID on the previous page. Go back to the previous page and re-enter your user ID.
If you are still having trouble logging in, you may choose “E-Mail” instead of “Questions” when logging in. Once logged in, you may reset your MFA questions. If this solution does not work, please call Member Services at (208) 884-0150.
If you are unable to access eBranch from work, please contact your IT Department to verify that access has not been restricted. If you are still unable to access eBranch, please call us at (208) 884-0150.
For your account security, we strongly recommend that you change your password often. The frequency of password changes could vary depending on whether you use a public or personal computer, if there are others nearby that may be trying to eavesdrop and so on.
If you can’t remember the last time you’ve changed your password, or maybe never changed it, you’re probably overdue.
Choosing a password that is difficult to guess is also just as important as changing your password, if not more.
If you do not remember your login ID, give us a call at (208) 884-0150 or stop by one of our convenient branch locations.
If your account has been locked out please click on “Unlock Account” and enter the information requested to have your account unlocked. If you are still unable to log in, give us a call at (208) 884-0150 or stop by one of our convenient branch locations.
If you cannot remember your password please click on “Forgot your password “from the secure log on screen after entering your login ID. Enter the information requested to have a temporary password emailed to you. If you are still unable to log in, give us a call at (208) 884-0150 or stop by one of our convenient branch locations.
CapEd is always vigilant in protecting your financial information as well as your privacy.
CapEd makes every attempt to keep your information and privacy safe and secure Online. We use an SSL (Secure Sockets Layer) Certificate for identification and encryption purposes. This certificate is commonly noticeable in your web browser’s address bar by displaying a secured lock symbol as shown in the image below. You will also notice the address begins with “https” instead of “http” on any pages that ask for personal information.
Please note: Internet Explorer 7 is shown here. Other browsers such as Firefox or Safari may display the lock in a different area. “https” will always display in the address bar.
How does this help me?
This additional security measure prevents “phishing” attempts by informing you that you are at the correct Website.
If the secured lock symbol is not present when personal information is requested and the address does not begin with “https” followed by our web address (www.caped.com), leave the web site immediately and type our web address directly into the address bar.
Phishing is the criminally fraudulent process of attempting to acquire sensitive information such as usernames, passwords and credit card details by masquerading as a trustworthy entity in an electronic communication.
If you believe that you may be a victim of a “phishing” attempt, please contact us as soon as possible.
What about logging on to online banking?
SSL adds an additional layer of protection by encrypting your interaction with our web site to help prevent eavesdropping.
What about e-mail?
Email is not a secure method of communication and should never be used to send confidential or sensitive information such as Social Security Numbers or credit card numbers.
Does that include your online contact form?
Yes. Our online contact form sends messages to us via e-mail. Our online banking has a secure messaging system which you may use, should you need to send us sensitive information.
If you are using a public computer we strongly recommend you delete your Temporary Internet Files from within your web browser as an added security measure. Below you will see instructions for most major web browsers.
How to clear your web browsers temporary Internet files:
It is possible to transfer money between your own accounts. Cross account transfers are also available if you complete a Cross Account Transfer form.
Financial Institution to Financial Institution transfers are not available online.
Our web site checks several factors before you log in to online banking. Selecting Register this PC allows us to remember your PC’s current information. If any of your PC’s information changes, then you will be asked to answer a question and register your PC again. Registered information can include the web browser you are using, your IP address, ISP, and geographical location among other things.
If your PC information does not change, you may have installed software that does not allow our web site to gain the information it needs to identify you.
Deleting your web browsers cookies, or temporary Internet files, may also cause this to happen.
This occurs when your password is mistakenly entered as your Security Key or Phrase. If this is happening to you, please log in and change your Security Key or Phrase immediately.
- Log in to eBranch
- Choose Preferences from the Profile menu
- Select Security Key
- Enter a new security key (not your password) and press Set Security Key
- Choose MFA Preferences from the Profile menu
- Select Change Phrase to edit the phrase seen on the screen after you submit your member number
- Enter a new phrase (not your password) and press Change Phrase
We do support the use of the following program features:
- Download to Active Statements for Microsoft Money 99 or newer
- Download to Quicken using Web Connect for Quicken 2008 or newer
- Download to QuickBooks using Web Connect for QuickBooks 2008 or newer
- We also support downloading of transaction files to QIF and CSV formats
We do not support the following programs or features:
- Mint.com and other integrated 3rd party connections to your online banking account. As a security measure, we do not recommend that you provide any 3rd party with your user name, password and security questions. Connections to online banking are only supported between a member and eBranch within a web browser.